闪播福利库

This course is designed to provide students with a broad understanding of the customer service and delivery processes needed to drive demand-driven value networks. The emphasis of this course will focus on systemic alignment across the functional capabilities of customer fulfilment service quality, transportation, distribution and return capabilities across the supply chain, with a specific emphasis on governance, performance management and the integration of advanced technologies. Prerequisite: Graduate Standing and Departmental Consent. (Typically offered: Fall and Spring)